The staff's quick assistance in locating my lost cherished item truly exemplified their commitment to service. The complimentary fruit-infused water in the lobby added a refreshing touch to my stay.

comfortable stay but some minor issues

The check-in experience was seamless, with a friendly staff member who offered us a late checkout. The beds were incredibly comfortable, ensuring a restful night after our long travel.

However, there were a few minor cleanliness issues that could use attention.

This was a top selection for a transient visit in Hanover with the best value. The staff helped me get a room late at night when my flight was delayed. Try to arrive early to enjoy the full breakfast options before they run out.

Had a great time with my friends! We took a walking tour and a boat cruise all from the docks of Annapolis. The gym is nice with plenty of equipment to work out. Breakfast was a highlight with so many options. Overall, a solid choice for a weekend getaway.

The only downside was that the hot water in the shower was inconsistent, which made morning routines a bit tricky.

The location offers easy access to the airport and downtown areas, while being away from highway noise. The highlight was the accommodating staff. they helped with a late check-out, making my stay more comfortable. Breakfast had a good variety, especially the biscuits and gravy, which were a hit. However, the business center was frustrating. both computers had issues when I tried to print my boarding pass, which was inconvenient. Overall, the room was cozy, though the hot water in the shower wasn't consistent.

The hotel was quite nice, with friendly staff who were eager to help. While the breakfast options could use improvement—especially the overcooked sausage—the room was clean and fresh, making for a pleasant stay overall. I also appreciated the complimentary water and the available shuttle service.

i had a great stay after a night out in hanover. the staff really went above and beyond, especially with the breakfast, which was delicious and varied. the room was cozy and comfy, making it easy to relax after a long day.

shower was inconsistent with hot water.

My family and I had a fantastic stay at Holiday Inn Express Baltimore BWI Airport West, An Ihg Hotel. The rooms were very clean and cozy, which made relaxing easy after a long day. The breakfast options were delicious, especially the fresh pastries and made-to-order pancakes. The helpful staff made our experience even better, ensuring everything was perfect during our visit.

The shower pressure was inconsistent.

During my stay, I enjoyed the friendly staff and clean, comfortable room. It made a great base for exploring the area. Breakfast had variety, though it got busy. I appreciated the peaceful atmosphere

The decor was charming, with warm colors and comfy seating that made the lobby feel inviting—a perfect spot to relax. The elevator was easy to navigate, making it accessible for everyone, especially seniors like me.

More comfortable seating in the dining area would help.

The hotel felt welcoming right from the start. The staff greeted me with friendly smiles at check-in, which immediately set a positive tone. The room was spacious and immaculate, with a comfortable bed that made it easy to unwind. I loved the variety offered at breakfast, especially the made-to-order pancakes and fresh pastries. The shuttle service was very convenient for getting to the airport, which I appreciated. However, the elevator inside looked a bit dated and didn't inspire much confidence. Dinner options nearby were quite limited but there were a few nice spots within walking distance. Another downside was sporadic hot water in the shower, but overall, I enjoyed my stay and would return for the good value and pleasant atmosphere.

I had a wonderful stay! The breakfast was absolutely amazing with cooked-to-perfection items, and the kitchen staff were super friendly. I also appreciated the cleanliness. everything felt fresh and welcoming. I'd definitely return!

the bedding was unclean and smelled bad. however, the staff were super friendly and made me feel comfortable. also, the location is just a few minutes from the airport. the shuttle service was convenient! 😊

great location for airport access and nearby shopping

I found this place perfect for my weekend getaway, with peaceful nights and just a short distance to Arundel Mills Mall and local parks for walking around, making it easy to explore the area after a good night's rest. as a single traveler, the friendly staff made me feel welcome, providing comfort after a long journey but it could use better signage for driving directions to simplify access.

Amazing hotel with great amenities like free Wi-Fi, parking, and a fitness center. Staff once found my lost barrette, which made a lasting impression. I highly recommend it!